Vidhyant Mart — Cancellation Policy

Effective Date: 24 September 2026

Vidhyant Mart is operated by Vidha Bai and offers products across multiple categories including Grocery & Food, Household Products, Electronics & Appliances, Fashion, Toys, Gadgets, Beauty & Personal Care, and other products available on our website.

Website: vidhyantmart.com
Email: vidhyantmart@gmail.com
Customer Support: 8982963309 / 9981023823

This Cancellation Policy explains the conditions under which customers may cancel an order placed through Vidhyant Mart.

1. Customer Order Cancellation

Customers may request cancellation of an order as soon as possible after placing the order.

Cancellation is generally possible only while the order is still in the processing stage and has not been packed, dispatched, shipped, handed over to a courier/fulfilment partner, or otherwise processed for delivery.

Once an order has entered the shipping or fulfilment process, cancellation may no longer be possible.

2. How to Request Cancellation

Customers may request cancellation through the cancellation option available in their account/order section, where provided, or by contacting Vidhyant Mart customer support.

The customer should provide:

• Order ID
• Registered mobile number or email address
• Reason for cancellation, where requested

Customers are advised to submit cancellation requests as early as possible.

3. Cancellation Before Order Processing

If a cancellation request is successfully received and approved before the order is processed for dispatch, the order may be cancelled.

For prepaid orders, if payment has already been successfully received, the eligible refund will be initiated to the original payment method, subject to applicable payment-provider processes.

4. Cancellation After Packing or Dispatch

Once an order has been packed, dispatched, shipped, or handed over to a courier, logistics, seller, supplier, or fulfilment partner, cancellation may not be possible.

In such cases, customers may need to:

• Accept the delivery and follow the applicable Return & Refund Policy, where the product is return-eligible; or
• Follow the applicable delivery/return procedure communicated by Vidhyant Mart.

A customer should not assume that refusing delivery automatically results in a refund.

5. Refusal of Delivery

If a customer refuses to accept a dispatched order, the order may be returned to the relevant seller, supplier, warehouse, or fulfilment location.

Refund eligibility in such circumstances may depend on:

• Reason for refusal
• Product category
• Product-specific return conditions
• Shipping/return costs
• Whether the product is eligible for return
• Applicable law

Where a refund is applicable, it will be processed after the applicable verification and/or return process.

6. Cancellation of Prepaid Orders

Vidhyant Mart currently accepts online/prepaid payments through available payment methods such as:

• UPI
• Debit Cards
• Credit Cards
• Net Banking
• Other payment methods made available through the payment gateway

If a prepaid order is successfully cancelled before fulfilment, the applicable refund will generally be initiated to the original payment method.

The time required for the refund to appear in the customer's account may vary depending on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

7. Payment Deducted but Order Not Created

Sometimes an amount may be deducted from a customer's bank account or payment account even though the order is not successfully created due to a payment or technical issue.

In such cases, the transaction may first be subject to payment-gateway/bank confirmation and settlement processes.

If Vidhyant Mart receives the payment but the order is not successfully created or cannot be fulfilled, the applicable amount may be refunded through the appropriate payment/refund process.

8. Cancellation by Vidhyant Mart

Vidhyant Mart may cancel an order in certain circumstances, including but not limited to:

• Product becoming unavailable
• Incorrect or inaccurate product information
• Incorrect pricing caused by a technical or system error
• Supplier/manufacturer/fulfilment-related issues
• Logistics or delivery limitations
• Payment verification issues
• Suspicious or potentially fraudulent transactions
• Incomplete or incorrect customer information
• Customer's delivery address being unavailable or unserviceable
• Violation of applicable website terms
• Circumstances beyond reasonable control
• Other legitimate operational or legal reasons

Where an order is cancelled by Vidhyant Mart after successful payment, the applicable refund will be initiated in accordance with the circumstances and applicable requirements.

9. Incorrect Pricing or Product Information

Although Vidhyant Mart takes reasonable steps to maintain accurate product information and pricing, errors may occasionally occur due to technical, system, supplier, or human error.

If an order is placed at an incorrect price or with materially incorrect product information, Vidhyant Mart may contact the customer regarding the issue and may cancel the affected order where appropriate.

If the customer has already paid for an order that is cancelled for such a reason, the applicable amount received for the cancelled order will be refunded through the appropriate payment process.

10. Partial Cancellation

Where an order contains multiple products, the customer may request cancellation of individual products before the relevant products enter the fulfilment/shipping process, where the system supports partial cancellation.

If partial cancellation is not technically available, the customer may contact customer support.

Any refund for an approved partial cancellation will generally correspond to the eligible cancelled item(s), subject to applicable charges and conditions.

11. Cancellation of Promotional or Discounted Orders

If an order placed using a coupon, discount, promotional offer, cashback, bundle offer, or other special pricing is cancelled, the treatment of the applicable discount or promotional benefit may depend on the terms of that particular offer.

Cancellation of one item from a bundled or promotional order may also affect the eligibility or value of the applicable promotional benefit.

12. Cancellation Due to Unserviceable Location

An order may be cancelled if the delivery location is found to be unserviceable or unavailable for the selected product.

This may occur due to:

• Courier limitations
• Product size/weight restrictions
• Remote-area limitations
• Seller/fulfilment restrictions
• Product-specific delivery restrictions
• Other logistics limitations

If payment has already been received for an order that Vidhyant Mart cancels for this reason, the applicable refund will be initiated.

13. Refund After Cancellation

Where a cancellation results in an approved refund, Vidhyant Mart will initiate the refund through the applicable payment/refund process.

For payments processed through Razorpay or another payment provider, the actual time for the amount to reflect in the customer's account may depend on the relevant payment provider, bank, card issuer, UPI provider, or payment network.

Vidhyant Mart does not control the processing time of a customer's bank or payment provider.

14. Cancellation Is Different From Return

Cancellation applies to an order that the customer wants to stop before or during the applicable fulfilment stage.

Return applies after the product has been delivered and the customer requests to send an eligible product back.

For post-delivery issues, customers should refer to the Vidhyant Mart Return & Refund Policy.

15. Product-Specific Cancellation Conditions

Certain products may have special cancellation conditions because of their nature, customization, processing requirements, seller/manufacturer conditions, or fulfilment arrangements.

Where special cancellation conditions are applicable, they may be displayed on the relevant product page, during checkout, in the order confirmation, or through other applicable communication.

Customers should review these conditions before placing an order.

16. No Automatic Cancellation Through Customer Refusal

Simply refusing delivery, not answering the delivery agent's call, or being unavailable at the delivery address will not necessarily be treated as a valid cancellation request.

Customers who wish to cancel an order should formally submit a cancellation request through the available website option or contact customer support.

17. Fraudulent or Abusive Cancellation Activity

Vidhyant Mart may review repeated or suspicious cancellation activity.

Where permitted by applicable law, Vidhyant Mart may take appropriate action against fraudulent, abusive, or intentionally misleading use of the cancellation process.

18. Changes to This Cancellation Policy

Vidhyant Mart may update this Cancellation Policy from time to time to reflect changes in products, payment methods, logistics arrangements, operational processes, or applicable legal requirements.

The updated policy will be published on this page with the revised effective date.

19. Contact Us

For cancellation-related queries or requests:

Vidhyant Mart
Operated by: Vidha Bai

Email: vidhyantmart@gmail.com
Phone/WhatsApp: 8982963309 / 9981023823

Business Address:
Ward 17, Baijnath Dham, Baijnath Road,
Behind Jail, Agar Malwa,
Madhya Pradesh, India

Please include your Order ID whenever contacting us regarding an order cancellation.

Important: This is a business-use policy draft. Product-specific cancellation/return conditions should be kept consistent with the applicable consumer-protection requirements and the information shown to customers before purchase.