Vidhyant Mart — Shipping & Delivery Policy

Effective Date: 24 September 2026

Vidhyant Mart is operated by Vidha Bai and offers products across multiple categories including Grocery & Food, Household Products, Electronics & Appliances, Fashion, Toys, Gadgets, Beauty & Personal Care, and other products available on our website.

Website: vidhyantmart.com
Email: vidhyantmart@gmail.com
Customer Support: 8982963309 / 9981023823

This Shipping & Delivery Policy explains how orders placed through Vidhyant Mart are processed, shipped, tracked, and delivered.

1. Delivery Locations

Vidhyant Mart aims to provide delivery across serviceable locations in India.

However, delivery availability may vary depending on:

• Product category
• Product size and weight
• Delivery pincode
• Courier availability
• Seller/supplier/fulfilment arrangements
• Nature of the product
• Local delivery restrictions
• Other logistical limitations

Customers can check delivery availability for their pincode where such functionality is provided on the website.

2. Order Processing

After successful order placement and payment confirmation, the order may go through the following stages:

Order Placed → Order Confirmed → Processing/Packing → Shipped → In Transit → Out for Delivery → Delivered

Order processing time may vary depending on the product, seller/supplier, inventory availability, warehouse/fulfilment location, and other operational factors.

An order may require additional processing time for certain products.

3. Estimated Delivery Time

The estimated delivery date may vary depending on:

• Customer's delivery location
• Product availability
• Product category
• Courier partner
• Shipping service selected
• Pickup location
• Delivery pincode
• Weekends and public holidays
• Weather or other external conditions
• Operational or logistical circumstances

The estimated delivery date shown during checkout, order confirmation, or shipment tracking should be treated as an estimated timeline and not an unconditional guarantee, unless a specific delivery commitment is expressly provided for that order.

4. Shipping Time

Where applicable, customers may see an estimated shipping/delivery timeline before completing the purchase.

Processing and courier transit time are separate.

For example:

Order Processing: 1–3 business days
Courier Transit: Additional time depending on destination and courier service

The actual timeline may vary by product and location.

Product-specific delivery information will take precedence where specifically displayed.

5. Shipping Charges

Shipping charges, if applicable, will generally be displayed during the shopping/checkout process before the customer completes the order.

Shipping charges may depend on factors such as:

• Delivery location
• Product weight
• Product dimensions
• Number of items
• Courier service
• Shipping zone
• Product category
• Special handling requirements

Where free shipping is offered, the applicable terms and product/order eligibility will be displayed with the offer.

6. Shipping Partners

Vidhyant Mart may use third-party courier, logistics, shipping, fulfilment, and delivery partners to deliver customer orders.

Our shipping operations may use platforms such as Shiprocket and courier partners available through the applicable logistics network.

The courier partner may vary depending on the delivery location, product, service availability, cost, weight, and other operational factors.

Shiprocket provides shipment tracking and supports multiple courier partners.

7. Order Tracking

Once an order has been shipped, tracking information such as an AWB/tracking number or order ID may be provided to the customer.

Customers may use the available tracking facility to check the shipment status.

Typical shipment statuses may include:

• Order Received
• Picked Up
• In Transit
• Reached Destination
• Out for Delivery
• Delivered

Tracking updates depend on scans and updates received from the applicable courier partner.

8. Delivery Attempts

The courier partner may make one or more delivery attempts depending on its operational procedures.

Customers should ensure that:

• The delivery address is correct.
• The mobile number provided with the order is active.
• Someone is available to receive the package where required.
• The customer responds to reasonable delivery-related communication from the courier.

Repeated unsuccessful delivery attempts may result in the shipment being returned to the sender/fulfilment location.

9. Incorrect or Incomplete Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

The address should include, where applicable:

• Full name
• House/flat/shop number
• Street/locality
• City/town/village
• District
• State
• Pincode
• Active mobile number
• Other delivery instructions where required

Vidhyant Mart may not be responsible for delays or failed delivery resulting from an incorrect, incomplete, outdated, or unserviceable address provided by the customer.

Customers should contact customer support as soon as possible if they identify an address error after placing an order.

Address changes may not be possible after the order has been processed or shipped.

10. Delivery Delays

Although Vidhyant Mart and its logistics partners make reasonable efforts to deliver orders within the estimated timeframe, delays may occur.

Possible reasons include:

• Courier delays
• Weather conditions
• Natural events
• Traffic or transportation disruptions
• Public holidays
• Operational issues
• Incorrect/incomplete address
• High shipment volumes
• Remote-area delivery
• Regulatory restrictions
• Force majeure events
• Other circumstances beyond reasonable control

Where a shipment is delayed, customers should first check the available tracking information and may contact Vidhyant Mart customer support for assistance.

Courier delivery timelines can vary by courier, delivery zone, and shipment characteristics.

11. Delayed Delivery and Customer Rights

Vidhyant Mart will handle delivery-related complaints and eligible return/refund requests in accordance with the applicable product terms and applicable law.

Where a product is defective, incorrect, materially different from what was ordered, or otherwise covered by applicable consumer protections, the customer's rights under applicable law will not be excluded merely because of this Shipping Policy. The Consumer Protection (E-Commerce) Rules, 2020 contain provisions concerning delivery/shipment information and certain obligations relating to defective, deficient, incorrect, or late-delivered goods.

12. Damaged Package at Delivery

Customers are advised to inspect the outer packaging at the time of delivery wherever reasonably possible.

If the package appears:

• Torn
• Opened
• Crushed
• Wet
• Broken
• Tampered with
• Otherwise visibly damaged

the customer should:

1. Take photographs/videos of the package.
2. Record the unboxing process where applicable.
3. Keep the original packaging.
4. Report the issue to Vidhyant Mart within the applicable Return & Refund Policy period.

For products/categories requiring an unboxing video, the customer should follow the unboxing-video requirements specified in the Return & Refund Policy.

13. Unboxing Video

For applicable products/categories, customers are advised or required to record a continuous and uninterrupted unboxing video.

The recording should begin before opening the package and continue until the product and its contents have been fully inspected.

The video should not be paused, cut, edited, manipulated, or otherwise altered where an unboxing video is specifically required for the claim.

The detailed requirements are provided in the Return & Refund Policy.

14. Delivery of Multiple Products

If an order contains multiple products, the products may be shipped:

• Together; or
• In separate shipments.

This may happen because products are fulfilled from different locations, sellers, suppliers, warehouses, or fulfilment partners.

Customers may therefore receive different items from the same order on different dates.

Where applicable, separate tracking details may be provided.

15. Partial Shipment

Vidhyant Mart may split an order into multiple shipments where necessary.

Customers will not necessarily need to place separate orders for products that are delivered separately.

Shipping charges, if applicable, will be displayed according to the applicable order/checkout conditions.

16. Undelivered Orders / RTO

If a shipment cannot be delivered after the applicable delivery attempts, it may be marked as Return to Origin (RTO) and sent back to the relevant sender/fulfilment location.

Reasons may include:

• Customer unavailable
• Incorrect address
• Incorrect contact information
• Customer refusal
• Repeated failed delivery attempts
• Pincode/serviceability issue
• Other courier-related reasons

Shiprocket describes RTO as an undelivered order being sent back to the sender, with applicable RTO charges depending on the courier partner's policy.

Any refund after an RTO will be handled according to the applicable Cancellation Policy, Return & Refund Policy, product conditions, and applicable law.

17. Refusal of Delivery

Customers should not refuse delivery merely to cancel an order without first checking whether cancellation is possible.

If a customer wants to cancel an order, the customer should follow the Cancellation Policy.

Refusal of delivery after dispatch may result in the shipment being returned to the sender/fulfilment location and may affect the applicable refund/cancellation process.

18. Delivery to the Correct Recipient

The courier partner may use reasonable verification procedures before handing over a shipment.

Depending on the courier/product/order, delivery may require:

• Recipient confirmation
• OTP verification
• Signature
• Delivery code
• Other verification methods

Customers should follow the applicable courier delivery instructions.

19. High-Value or Special Products

Certain high-value, heavy, fragile, electronic, appliance, or special-handling products may have additional delivery requirements.

Such products may require:

• Special packaging
• Additional delivery time
• Delivery appointment
• Installation coordination
• Inspection
• Additional verification
• Special handling by the logistics/service partner

Where applicable, these conditions will be communicated on the product page or during the order process.

20. Installation

Unless specifically mentioned on the product page, delivery of a product does not automatically include installation.

For products requiring professional installation, installation may be provided by the manufacturer, seller, service provider, or another authorized partner according to the applicable product terms.

Customers should check the product listing for installation-related information before purchasing.

21. Delivery Charges for Returns

Return shipping charges, where applicable, will be handled according to the Return & Refund Policy and the specific product's return conditions.

Where return shipping is applicable, the customer will be informed of the relevant conditions wherever reasonably possible.

22. International Shipping

Vidhyant Mart currently focuses on domestic deliveries within India.

International shipping, if introduced in the future, may be subject to separate:

• Shipping charges
• Customs duties
• Taxes
• Import regulations
• Documentation
• Delivery timelines
• Country-specific restrictions

Such terms will be communicated separately if international shipping becomes available.

23. Force Majeure

Vidhyant Mart will not be responsible for delivery delays caused by circumstances beyond reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• Floods
• Earthquakes
• Fire
• War or civil disturbance
• Government restrictions
• Strikes
• Transportation disruptions
• Epidemics/pandemics
• Major technical failures
• Other extraordinary circumstances

Vidhyant Mart will make reasonable efforts to resume normal delivery operations as soon as practical.

24. Shipping Policy and Product-Specific Terms

Because Vidhyant Mart sells products across different categories, shipping and delivery conditions may vary between products.

Customers should check the relevant product page for:

• Estimated delivery date
• Shipping charges
• Pincode availability
• Product-specific delivery conditions
• Installation requirements
• Special handling requirements

Where a product-specific shipping condition differs from this general Shipping & Delivery Policy, the product-specific information will apply to that order to the extent permitted by applicable law.

25. Contact Us

For shipping and delivery-related questions:

Vidhyant Mart
Operated by: Vidha Bai

Email: vidhyantmart@gmail.com
Phone/WhatsApp: 8982963309 / 9981023823

Business Address:
Ward 17, Baijnath Dham, Baijnath Road,
Behind Jail, Agar Malwa,
Madhya Pradesh, India

Please provide your Order ID, registered mobile number, or tracking/AWB number when contacting customer support regarding a shipment.

Important: This is a business-use policy draft and should be reviewed for your exact product categories, fulfilment arrangements, and applicable Indian legal requirements before publication. Vidhyant Mart should also ensure that delivery, shipment, return/refund, payment, and grievance information shown to customers is accurate and accessible before purchase.